志工通譯人員教育訓練 讓志願服務歷久彌新

【記者 玉女 苗栗 報導】

苗栗縣轄內外籍人口數約4萬多人,為落實新住民關懷,提供到站洽公民眾以及家庭訪視更優質的全面服務,移民署中區事務大隊苗栗縣服務站於本(9)月28日舉行110年度志工通譯教育訓練,邀請財團法人紅十字會苗栗縣支會總幹事張中隆以及苗栗縣新住民家庭服務中心社工督導劉筱菁蒞臨指導,分享「志願服務發展趨勢」與「新住民社會資源與家庭暴力防治與救助」等志願服務領域相關智識,強化志工與通譯對於服務事業的知能,從中瞭解學習如何參與協助新住民,期望與志工通譯一同學習成長,獲得熱情響應參與。

張中隆總幹事說,志願服務的特點包括有輔佐政府、彙整資源、社會福利以及自我成長等,過去強調行善互助的慈心仁行,現在提升到社區生活品質與社會文化,未來則將重點放在心靈層次、倡導社會公平正義及公民社會。可見時代社會的進步,服務社會的自我價值體認也跟著不同。劉筱菁督導則以大家熟悉的日本動漫來解釋家庭暴力,並說明藉由社區建置家庭支持網絡以及社會福利團體的加入,增強家庭功能。目前苗栗縣外籍配偶約1萬4千多人,佔轄內外籍人口三分之一,外籍配偶已成為多元社會不可或缺的成員,而其人身安全與支持網絡更是成就臺灣友善家庭的基礎。隨時關注鄰家新住民朋友或是周遭的外籍友人,適時給予協助,可使他們更快融入生活,若其遇到暴力緊急事件,有立即危險應優先撥打110,當下非緊急狀態時,可撥打113諮詢或通報。

苗栗縣服務站站主任張金順表示,社會多元服務的需求求新求變,移民署每年藉由辦理專業訓練提升志工通譯執勤服務品質,充分提供志工及通譯人員實用的知識,為這群服務站不可或缺的人力充電,使其隨時處在最佳的服務狀態,更讓民眾獲得最妥切適時的協助。很感謝在服務站為新住民及洽公民眾服務的志工團隊及通譯人員,期待他們繼續秉持助人初衷,並以終身服務學習為目標,展現志工的「助人最樂、服務為榮」精神。

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